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IVR HOSTING

FAQS

Who is Map Telecom?

Map Telecom is the unique Voice Hosting Activity in Monaco. As a team of specialists with a background in hosting and telecommunication, we know what it means to deploy IVR services on a European scale. Map Telecom’s mission is to expand the VoiceXML hosting market in Europe and to reinforce its position as the leading provider of European IVR hosting services by offering a state-of-the-art platform in a carrier-grade hosting environment.

How do I get my application hosted with you?

Contact us and tell us about your project. We will find the right hosting model to suit your particular needs. You are able to launch your application in any European country, in any European language, and within a couple of weeks provided that it is implemented on our platform. We can provide you with a telephone number of your choice (geographic, freephone, premium rate), and ensure that your service is available to your customers by offering you an SLA.

I would like to try out your platform first. How can I do that?

Get your free Web account at http://maptelecom.voxeo.com/ and start building VoiceXML applications! You can also port your existing VoiceXML applications to our platform. If you need support or dedicated telephone numbers, you can purchase on of our developer packages, which come with disk space, minutes and telephone numbers for testing and demonstrating your applications to customers.

Your platform is based on open standards. Why is this important?

Our state-of-the-art platform is fully VoiceXML 2.0 compliant. VoiceXML and other open standards protocols offer many important advantages such as:

  • Faster, more cost-effective development and deployment of services
  • Efficient  re-use of existing back-end infrastructure
  • Cost saving through outsourcing
  • Short time to market
  • Wide availability of applications, no vendor lock-in
  • Flexibility and portability
  • Select best-of-breed technology at every layer
By using open standards protocols, your company can for example launch a service  by using Map Telecom. Once the service is successful and has a predictable amount of traffic, you can bring everything in-house. Or you can envisage a mixed model by purchasing some equipment and using Map Telecom for overflow.

What is VoiceXML?

VoiceXML (Voice Extensible Markup Language) can be viewed as a programming language for building telephone-based speech applications. It is the result of a collaboration between AT&T, IBM, Lucent Technologies and Motorola, the founding members of the VoiceXML Forum, which now boasts membership by every major vendor in voice technology.

How do I contact support for any questions or problems with my applications?

You can contact support@map-telecom.com for any support queries during business hours. If you have a live service, we will provide you with a 24/7 support telephone number that you can use to report a problem. For support questions related to a test system or demo application, you can purchase support by ordering one of our developer packages.

How is Map Telecom different from other Voice ASPs?

Map Telecom is one of the pioneers for VoiceXML Hosting Services in Europe. Its hosting service was launched in February 2002. Due to its different mosaic of languages and telecommunication networks, Europe is a varied and challenging marketplace. To meet this challenge, the expertise of the Map Telecom team and the the secure hosting facilities of an international carrier in Monaco, combine to provide our customers with outstanding value. If you want to be sure that your IVR services are hosted in a reliable, highly available environment, and you wish to take advantage of the latest technologies, use Map Telecom as your partner in Europe. Contact us today. We are looking forward to hearing from you!

I develop VoiceXML applications or tools. Can we engage in a partnership?

Map Telecom actively resells VoiceXML applications from its partner companies to end-customers worldwide.  Since we do not offer any applications developed in-house, we rely on our application partners to provide our end-customers with the solutions they require. Together with our strategic partners, we engage in co-marketing and joint sales activities. Contact us today if you wish to become a partner!

Further questions?

Please don't hesitate to complete our contact form to get in touch with us. We will contact you as soon as possible.

© 2005 Map Telecom. All Rights Reserved.