PLATFORM FEATURES

Map Telecom hosts your VoiceXML 2.0 applications on a robust, scalable and highly available platform.

The main features of our hosting offer based on our carrier-grade platform include:

• International geographic reach: Map Telecom is the leading provider of voice hosting services in Europe and beyond
• Telephony: geographic and non-geographic telephone numbers available for a whole range of countries, access via Skype and SIP
• Open-standards approach: mitigates the risk of technology obsolescence, no platform lock-in
• Online Development and Management Environment: Web-based access to view log files, debug and tune your application before moving it into production. Full online management of service including phone number allocation.
• Call Control features: Support for CCXML, ACD capability, conferencing.
• Call Center Support: Automate your call center remotely with our CTI, ACD and IVR solutions.
• Reliability: multi-site redundant telephony platform with no single point of failure. If calls fail in one location, they are seamlessly moved to the other.
• Monitoring and alerting: 24/7 network operations center monitors and tests the system and applications. Alerting services and customer hotline.
• Dynamically allocated third-party resources: leading TTS and ASR technology available
• Reporting: Web access to real-time call detail records and statistics
• Application hosting: available for your application database, fast connection to voice platform
• Quick time-to-market, lower costs: our IVR hosting is a managed solution that and saves you costs and resources while speeding up deployment time