Outsourcing vs. On-Premise: bet on the winning team!
Outsourcing your IVR services to Map Telecom saves you time and money. According to a survey of 200 call center managers conducted last year by Datamonitor PLC, the number one reason for not deploying voice-enabled applications is the upfront cost. An on-premise platform may cost EUR 2000 per line in upfront hardware costs, and between EUR 100 000 and 150 000 a year to maintain. Besides the costs of upfront investment and maintenance there is a risk you run, because platform technology is evolving rapidly, the platform you are investing in today might be obsolete within two years.
Running your VoiceXML application at Map Telecom allows you to get to market more quickly, while reducing costs and risks.
Customer premise solution:
- Time investment to select vendor
- Time investment to acquire telephony expertise
- High purchase and maintenance costs
- Upgrades and third-party licenses (TTS, ASR) add extra costs
- Purchase sufficient ports to cover peak call volumes
- Costly spiky traffic, which is difficult to calculate and to absorb
- Scalability might be an issue
- Securing infrastructure adds further costs and impacts ROI
In short, planning and setting up the infrastructure that will run your applications will take several months, and involve high, partially unforeseeable costs. To cover traffic peaks you might buy additional ports, which will not be used efficiently. And there is no way you can scale down when you do not have as much traffic as you had estimated. There is a substantial time investment you will make to choose the right vendor and platform technology, acquire telephony expertise and stay current on new developments. If the infrastructure is to be secure, further resources are required. If you are planning to bring your service to customers in several European countries, you will have to deal with local telcos, route the traffic, and you may have to make traffic commitments to get the same prices as a hosting company.
With Map Telecom, things are a lot easier. While you remain in control of the application, you let us deal with the platform and telephony infrastructures. There are no security issues, and the platform is monitored 24/7. With our expertise in telephony systems and the knowledge gained from hosting services from a variety of customers from all over Europe, we can offer high-quality solutions to all our customers. Since the infrastructure is in place, and we can procure you telephone numbers for your service, getting to market is a matter of days, not months. You can launch a service in one country and then add other markets later, or cover more ground right away, the choice is yours. We can offer you a solution that will suit your particular business model. With Map Telecom, flexibility and efficiency are built into the service.
MAP Telecom solution:
- Pay based on usage
- Flexible capacity
- You can easily scale up and scale down as required
- Deployment for any length of time
- Range of solutions suitable for the different stages of development, testing and deployment
With Map Telecom VoiceXML hosting solutions you can concentrate on your business, and save money, time and resources. To find out more about the benefits of hosting with us, contact us today. | 
